General Terms of Use Agreement

If you plan to purchase products from or actively use our website, please read this Terms of Use Agreement („Agreement”) carefully, and make use of our services only if you  agree with each of its terms and accept them as binding on you. The current document is not officially filed; it constitutes an agreement that is made only in electronic form, will not be searchable at a later time, and which makes no reference to a code of conduct. In case of any questions in connection with the functioning of the website and its order and shipping processes, please contact us using the contact information provided.

The main contents of this Agreement are as follows:

• Data on service provider

• Services and products available for purchase

• Categorization of the products available

• Ordering information

• Order processing information

• Instructions for placing an order

• Information on prices and shipping costs

• Shipping-related information

• Shipping costs

• Order delivery information

• Information on warranties and guaranties

• Returns and refunds

• How to return a product

• Data use information

Service Provider Data

Company name: JPF World Kft.
Address: 1016 Budapest, Orom str. 20/B
Tax ID number: 25053328-2-41
Company Incorporation Number:  Cg.01-09-197016
Incorporating Body: Capital City Court (acting as registry court)
Language of Agreement: Hungarian
Email: webshop@polgarjudit.hu 
Telephone: +36709053232

Services and products available for purchase

Products can be ordered online only.

Product categories

• Books

• Gift items

• Educational Instruments

Prices include VAT, as required by law, but they do not always include shipping costs.

Ordering information

Order processing

Orders are processed on weekdays until 8-16.
Orders can be submitted at other times; however, orders submitted after the close of order processing hours will be processed on the following day.

Upon receiving an order, our customer service department will send a confirmation email, stating the date of fulfillment. Orders will generally be fulfilled within 7-14 days of the confirmation email.

The images shown on the product’s information sheet may differ from the product’s actual appearance; in some cases, these images are for illustration purposes only. Our company accepts no responsibility for any unannounced changes in technical specifications made by the supplier or due to any other external cause.

We reserve the right to partially or entirely revoke orders which have been confirmed. Partial order fulfillment will be made only after agreement with the customer. If a customer prepaid an order which was then revoked, the purchase price will be returned to the customer.

Shipping Information

Orders from our website will be delivered by Magyar Posta Zrt. (mainly abroad but also in Hungary for oversized parcels) or by GLS delivery service (in Hungary).

Postage Rates

In Hungary: please see the Shipping and Payment menu (https://webshop.jpchess.com/szallitas_6)

In Europe: Hungarian Postal Service's Európa+ Parcel (https://www.posta.hu/sending_mail/parcels_abroad/europa_parcel)

Out of Europe: International EMS Express Mail (https://www.posta.hu/sending_mail/parcels_abroad/international_ems_express_mail)

Notice on Package Delivery

Place an order only if you are able to pay the postage when the package is delivered. Fees charged for the return of undelivered  packages will be charged to the customer. The package will be redelivered only after receipt of the shipping costs.

Returns

In accordance with Government Regulation 17/1999 (II.5.) on agreements concluded between absentee parties, the customer is entitled to revoke the purchase agreement, without giving reasons for such revocation, within 8 working days of the delivery of the order, and can return the product.

In the absence of the current Agreement, the customer is entitled to exercise the right of revocation for a three month period.

If a customer returns a product, he/she is not liable for any cost apart from the expense associated with returning the product. However, the company is entitled to demand compensation for any damages to the goods resulting from inappropriate use.

In some cases, the customer is not entitled to return the product. These cases are the following:

• Products whose price depends upon fluctuations or movements in the currency market

• Products that were produced at the express wish of the customer, in conformity the customer’s specialized requirements, or perishable food items.

• Audio or video products or software, if the package has been opened.

Following the return of the product, the company will, in comformity with government regulations, refund the purchase price to the customer without delay, but no later than 30 days after its return.

Excerpt from Government Regulation 17/1999 (II.5.) on agreements concluded between absentee parties:

http://net.jogtar.hu/jr/gen/hjegy_doc.cgi?docid=99900017.kor

Guarantee

JPF World Kft. guarantees the quality of books and other products that have been ordered. For example, if a book contains printing errors or is damaged in transit, we will replace it free of charge.

How to Return a Product

If you wish to exercise your right to return a product, you can indicate this through any of the channels indicated in the Contact information section, either in writing or by telephone. Any such notification that is sent by mail will be considered to be submitted on the day that we received it; any notification by telephone is considered to be submitted on the day of the telephone call. If you send this notification by mail, you should use registered mail, so that its mailing date can be verified. The product should be returned to the company address by mail service or courier. Please note that the costs incurred from returning a purchased product are the responsibility of the customer; our company is unable to postpay these costs upon delivery. If desired, we can notify our courier service to pick up the order; the related costs must be paid to the courier upon pick-up. Please ensure that the product is used according to its normal purpose; costs incurred due to damage resulting from improper use are the responsibility of the customer.

As soon as the returned product is received by our company, the package will be opened and examined in front of a video camera. This is necessary to avoid any subsequent misunderstandings (for example, a claim that the returned item was damaged or incomplete).

Within 30 days of the product’s return, JPF World Kft. will refund the purchase price to the bank account provided by the customer. (A refund by mail is also possible based on mutual agreement.)